To book at Istanbul Holiday Apartments, use the online reservation system to check
availability and rates and to make a confirmed reservation. All rates are quoted in euros.
We offer instant confirmation of reservation requests and follow up with a second
email us with any queries you may have regarding your visit. We do not accept reservations
over the phone.
Guests are required to provide a valid credit card number to guarantee the reservation.
Guests paying by credit card will be charged 50% of the amount due upon booking and the
remainder five days prior to arrival. In most cases, charges will be made in US Dollars or
Turkish Lira at the current exchange rate. For guests who prefer to pay in cash, the 50%
deposit must be sent by bank transfer. All bank wire fees (outgoing & incoming) are the
responsibility of the guest. The balance is due upon arrival in cash (USD, EUR, GBP, or
TL). Guests may also pay the deposit by credit card and the balance in cash upon arrival
with a 5% discount on the cash portion provided there are no other discounts applied to
All guests are required to give their credit card details as a security deposit in the event of
phone charges or any damaged or missing items. Guests are expected to keep the property
in good order and leave the apartment in the same condition as when they arrived.
The rate includes linens, standard kitchen utensils, electricity,gas, water, air conditioning,
satellite TV, local telephone calls, DSL ethernet or wireless internet access, weekly
cleaning, and all taxes. Calls made to mobile phones will be charged at cost to the guest's
credit card upon receipt of the monthly telephone bill. All guests are charged a 40 euro per
apartment cleaning fee. The rates given on the website and online reservations systems are
for either 2 or 4 people depending on the apartment. Extra guests up to the maximum
occupancy limit will be charged at 15 euros per night per person, including children over
age 2. We cannot accept more people than the maximum occupancy with the exception of
children under two years old who will sleep in a crib or with an adult. Discounts may not
Guests must inform Istanbul Holiday Apartments in advance of their arrival details and
are encouraged to order the airport service as it makes you arrival to the apartment
much smoother unless you know Istanbul well or have staying with us previously and
know how to get to the buildings. We can also arrange to meet guests at the train station,
central bus station or ferry terminal. Each guest must provide a photocopy of his/her
CHECK-IN and CHECK-OUT
Our English speaking guest representative will be waiting for you at the property.
Check-in hours are 4 pm (16:00) and check-out is 11 am although we do our utmost to
accommodate the individual needs of our guests. Under no circumstances may guests
remain in the apartment past 15:00 without paying an extra fee. We cannot guarantee early
morning access to the property unless you have booked for the previous night.
Guests arriving after 19:00 (7 pm) are required to use our airport pickup service as the
driver will have the key. Our representative will call on you the following day. The
Information Book in the apartment should answer most of your questions.
Guests arriving between the hours of 12 midnight and 8 in the morning must book for the
night of their arrival and are required to use our airport pickup service as the driver will
have the key to the apartment.
There is no penalty for changing the dates of your booking as long the change is made two
weeks prior to your arrival date. Cancellations four weeks or more before the scheduled
arrival date receive a refund of their deposit less a 100 euro cancellation fee.
Cancellations less than four weeks before the scheduled arrival date will be charged
the entire rental fee for the reserved period. Please note that no refunds whatsoever
will be given for cancellations made in response to circumstances beyond our control such
as natural disasters or political events. Guests who depart before the scheduled date are
charged the tariff for the entire rental period.
CHARACTER OF THE PROPERTIES
Guests are advised to read the website carefully with particular attention to the character
and nature of the properties and the area. The apartments are not recommended for
individuals who have difficulty walking or climbing stairs or for those who expect daily
housekeeping and other hotel services. Our staff will assist you with your luggage upon check-in and
check-out between the hours of 9:00 and 21:00. Animals are not allowed in properties. Children are